Businesses regularly use service agreements when working with consultants, agencies, technology providers, contractors, and other service providers. A service agreement can help define what each party is expected to do and establish the terms governing the relationship.
However, a contract may not provide much protection if important terms are vague, incomplete, or inconsistent with the way the parties actually intend to work together.
A well-drafted service agreement should clearly reflect the commercial arrangement and address the issues that may create uncertainty or disputes later.